Avant Guard Smart Solutions

Product Warranty Policy

  1. The warranty shall apply to Product sold by Avant Smart Solutions or from our authorised dealers/distributors only and the warranty service must be performed by us, our authorised service centre(s), or independent service provider(s) in Malaysia only.
  2. Our service personnel/technician reserves the right to refuse to install and/or dismantle the Product in the inaccessible areas, dangerous areas, restricted or hazardous areas or location that contains chemical fumes or problems with connection and external insulation materials not caused by the Product.
  3. This warranty shall be applicable for Product purchased and operated in Malaysia only. If the Product is shipped and operated outside Malaysia, the warranty becomes void.
  4. The Product shall be used for domestic or household only and warranted against manufacturing defects in material for the warranty period stated commencing from the date of purchase of the Product.
  5. We reserve absolute discretion to repair the Product using part or parts which are new in performance or reliability or replace the Product which is not repairable or beyond economical repair with a comparable value and it should be either new or reconditioned. In such event, we will not refund the difference between the value of replacement and the Product. Further, at our absolute discretion, we will request for payment should there be a price difference for replacement model base on the latest recommended retail price. All Products or its components, parts or devices replaced become our property.
  6. The undertaking and/or completion of repair, service or replacement of Product or its parts shall in no circumstances extend the warranty period of the Product and it shall thereafter continue to apply only for the remaining warranty period of the Product.
  7. We shall not be liable howsoever for any delay and/or failure to undertake and/or complete repair service due to causes beyond our control including the non-availability of any component, parts, or devices of the Product.
  8. For small devices or appliances which require repair or service, it must be delivered or sent to or collected from our customer service centre at your own costs. For major domestic appliances which require repair or service, we will provide onsite service.
  9. You have consented that any personal information provided by you will allow us to use and/or contact you for Products and services, special promotions, individualise services, tips, and maintenance care and/or for our customer administration purpose including but not limited to registering, managing warranties, customer services, enquiries and/or after sales services. Further, you also acknowledge and agrees that we may disclose your personal information to our business partners such as our service providers or independent contractors that we engage to provide services to you. You may withdraw your consent at any time by notice in writing to our data protection officers at support@avantsmartsolutions.com.
  10. All warranty claims are subject to our absolute discretion with verification from appointed service personnel/technician assigned. If you need any assistance on Product warranty or expiry of warranty, please feel free to contact us at support@avantsmartsolutions.com.

 

THIS WARRANTY DOES NOT COVER THE FOLLOWING:-

 

  1. Damage, defects and/or malfunctions resulting from dust, interference of foreign objects, natural disaster, lightning, fire, flood, water and/or liquid substances, spilled on Product, chemical and electrochemical effects of water and/or generally caused by weather, humidity and environmental conditions, oxidation, extreme moisture, thermal, exposure to sunlight, improper ventilation, transit damage, drop from height, inoperative/leaking batteries, civil unrest, accident, rat, ant, other insects and/or act of God;
  2. Damage, defects and/or malfunctions due to negligence, misuse, mishandling, nondomestic style use, lack of care, improper electrical supply, improper installation, connections to other incompatible equipment, wrong voltage system, unstable electricity, use of incompatible batteries, improper use contrary to and/or non-observance to cautions, directions, operating or assembly instructions and/or specifications referred to in the operating manual.
  3. Any loss or damage due to burglary or theft or fire.
  4. Any spare, supplementary or accessory parts that are not original or genuine parts or has changed by any third party who are not authorised by us.
  5. Ordinary wear and tear (e.g., scuffs, scratches, gouges, rusting, corrosion, erosion, dents, gradual deterioration etc.) shall not be considered a defect in materials or workmanship of the Product.
  6. Fail to comply or conduct regular maintenance, inspection, cleaning, lubrication, external adjustments and/or any other instructions relating to the use and/or upkeep of the Product in accordance with the operating manual or instructions or attachment sheets, where applicable.
  7. Loss of any data, memory input and/or setting during operation and/or during repair or service and you shall ensure all data in your Product has been fully “backed up” before it is handed to our service personnel/technician.
  8. Service call (diagnostic/service fee where no defect has been found or noted), transportation costs and costs associated with installation, dismantling, re-installation of the Product or demonstration and/or instruction on the usage of Product.
  9. Repairs and warranty service are carried out by any third party who are not authorised by us to do so.
  10. All batteries (including regular non-chargeable batteries and rechargeable batteries) unless otherwise specified in the warranty.
  11. Model and information on the warranty do not match with those indicated on the Product.
  12. For product on loan during the repair process, shipping charges, damage charges, express service charges, transportation damage, removal, installation, or reinstallation of the Product are excluded, if applicable; and
  13. Direct, indirect, consequential and/or incidental damages of any kind including without limitation to any economic loss, profits, goodwill and all risk and liability for loss, damage or injury to you and your property and/or to any third parties and their property arising out of the misuse or mishandling of the Product by you.